Shipping & Returns

At Home Style Shop, we’re dedicated to making your home styling journey as seamless as possible. Whether you’re furnishing your dining room, updating your kitchen, or adding decorative touches throughout your home, we want you to love every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping (£12.95): Ideal when you need your home essentials sooner. Shipped via DHL or FedEx with tracking included.
2. Free Shipping: Available for orders over £50, shipped via EMS. Perfect for larger furniture items or when you’re not in a hurry.

Our Hassle-Free Returns Policy

We want you to be completely satisfied with your home styling purchases. If something isn’t quite right, we offer a simple returns process within 15 days of receiving your items.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Cutlery and kitchen accessories that have been unpackaged
• Personal care items from our Bathroom Furniture collection
• Opened food preparation equipment
• Custom-made or special order curtains and curtain poles

How to Return an Item

Step 1: Submit a Return Request

Email our customer service team at [email protected] with the following information:

Step 2: Wait for Approval

Our team will respond within 2 business days with:

• Return authorization
• Return shipping address
• Special instructions if applicable

Step 3: Package and Ship Your Return

Please pack your return securely in the original packaging if possible. Include:

• The completed returns form (will be emailed to you)
• All original tags and accessories
• A copy of your order confirmation

Note: We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your returned item(s):

• Refunds will be processed within 5 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable unless the return is due to our error

For exchanges:

• We will ship your replacement item once we receive your return
• If the new item is of higher value, you’ll need to pay the difference
• For lower value items, we’ll refund the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us immediately at [email protected] with photos of the damage or incorrect item
2. We’ll arrange for a replacement or refund at no additional cost to you
3. In some cases, we may ask you to return the item using a prepaid shipping label

International Returns

For our valued customers outside the UK:

• You are responsible for return shipping costs
• Please mark the package as “Returned Goods” to avoid customs charges
• Original shipping fees are non-refundable
• Refunds will be issued in GBP and may vary slightly due to exchange rate fluctuations

We appreciate your trust in Home Style Shop for your home styling needs. Our carefully curated collections of furniture, kitchenware, and home accessories are selected to help you create beautiful, functional spaces you’ll love coming home to.