Welcome to Home Style Shop’s FAQ section. We’ve compiled answers to the most common questions about our home styling products and services to help you create your dream space with confidence.

About Our Products

What style of home products do you offer?
We specialise in contemporary, functional home styling essentials that blend modern aesthetics with everyday practicality. Our curated collections range from kitchen accessories to complete furniture sets, all designed to create cohesive, stylish living spaces.
Are your products suitable for small apartments?
Absolutely! Many of our decorative storage solutions, compact furniture pieces (like our kitchen & barstools), and space-saving accessories are perfect for urban apartments and smaller homes. Look for our “space-smart” items throughout categories.
Do you offer matching sets across different product categories?
Yes, we carefully coordinate our dining room furniture, dinnerware, cutlery, and kitchen accessories to create harmonious styling options. Our Designer Tip: Order complete room sets together for coordinated delivery and styling.

Ordering & Account Questions

How do I create an account?
You can register during checkout or through our website’s account section. An account lets you track orders, save favourites, and receive styling inspiration tailored to your preferences.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted systems.
Can I modify or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before dispatch.

Shipping & Delivery

What are your shipping options?
We offer two convenient services:
Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with full tracking
Free Shipping (Orders over £50): 15-25 day delivery via EMS with basic tracking
Do you ship internationally?
Yes! We ship worldwide except some remote areas in Asia and other locations. Our international packages feature customs-friendly packaging and clear value declarations to simplify border crossings.
How can I track my order?
You’ll receive a dispatch notification email with tracking information once your order ships. For Standard Shipping, detailed tracking is available through DHL/FedEx. EMS provides basic tracking for free shipments.
What if I’m not home when my delivery arrives?
Our couriers will attempt doorstep delivery. For Standard Shipping, you may receive options for rescheduling or pickup. EMS deliveries may be left at local postal offices for collection.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags attached. Furniture returns may have special requirements – please contact us before returning.
How do I initiate a return?
Email [email protected] with your order number and return request. We’ll provide return instructions and any applicable return shipping labels.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing depends on your payment provider (credit cards may take 3-5 additional days to post).

Additional Assistance

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours on business days.
Do you offer styling advice?
Absolutely! Our team loves helping customers create cohesive looks. Email us with room dimensions, photos, or style preferences, and we’ll suggest products from our collections to achieve your vision.
Where is your company located?
Home Style Shop is headquartered at:
85 St. James Park Tube Station, Westminster, GB CH1X 3MI
Still have questions? Our customer care team is always happy to help you create your perfect home. Email us at [email protected] for personalized assistance.